Parts Manager

Classification: Exempt
Pay Range: $72,800 – $83,200 annually
Reports To: Operations Manager
Location: Helmut’s Marine
Position Type: Full-Time
Posting Date: January 2026

Position Summary

The Parts Manager is responsible for the overall leadership and daily operation of the Parts Department, ensuring accurate inventory control, timely availability of parts and accessories, and an exceptional customer experience. This role works closely with the Service, Sales, and Operations teams while serving as the primary point of contact for parts-related inquiries, escalations, and vendor coordination.
The Parts Manager leads and develops the Parts Department team, establishes strong systems and documentation, drives continuous improvement, and ensures department operations support both short-term needs and long-term business goals.

Essential Duties & Responsibilities

Leadership & Team Management

  • Lead, supervise, and support Parts Department staff, including Parts Technicians and Warehouse Personnel
  • Delegate work effectively, provide coaching and performance feedback, and support professional development
  • Foster a positive, respectful, and collaborative team environment
  • Ensure consistent cross-training and knowledge sharing across the department

Department Operations

  • Manage employee scheduling and ensure front counter and phone coverage
  • Oversee inventory levels and promptly investigate and resolve discrepancies
  • Generate and analyze reports related to parts sales, inventory, and department performance
  • Review and approve new account setups and documentation

Inventory Management & Strategy

  • Maintain accurate, real-time inventory tracking through cycle counts and audits
  • Identify and resolve inventory loss, billing gaps, and obsolete or slow-moving parts
  • Collaborate with management to liquidate obsolete inventory when appropriate
  • Monitor minimum and maximum stock levels and ensure readiness for new product releases

Customer Service & Issue Resolution

  • Serve as the escalation point for customer concerns and complaints
  • Deliver and reinforce Helmut’s Marine’s customer service commitment
  • Support front counter and phone operations as needed
  • Encourage and support positive customer reviews and follow-up communication

Parts Expertise & Technical Support

  • Provide Tier-2 parts lookup support for complex inquiries
  • Serve as the primary trainer and subject-matter expert for inventory and dealer management systems
  • Stay current on marine parts, accessories, and industry technology

Purchasing, Warranty & Administrative Oversight

  • Oversee Volvo Penta and other parts purchasing and ensure pricing accuracy
  • Process and manage Volvo Penta warranty claims and core return programs
  • Maintain accurate records for sales, credits, returns, and purchases
  • Ensure financial documentation is complete and accurate prior to submission to accounting

Process Improvement & Strategic Initiatives

  • Lead continuous improvement efforts within the Parts Department
  • Collaborate with leadership to implement Volvo Penta initiatives, including VPIM and E-Commerce
  • Train staff on new systems and promote adoption with customers
  • Analyze sales and inventory data to support informed decision-making and growth

Government & Contract Opportunities

  • Monitor GSA and other procurement platforms for marine parts opportunities
  • Coordinate internal pricing, compliance, and bid responses
  • Competencies
  • Leadership & Accountability
  • Strategic Thinking
  • Analytical Decision-Making
  • Proactive Problem Solving
  • Innovation & Continuous Improvement

Work Environment & Physical Requirements

  • Retail and warehouse environment
  • Regular standing, walking, bending, lifting (50+ lbs), and climbing
  • Exposure to noise, moving equipment, and marine service conditions

Schedule & Travel

  • Full-time; schedule may include evenings and weekends
  • Occasional local travel for parts pickup or delivery

Required Qualifications

  • Valid driver’s license with a good driving record
  • Prior retail, warehouse, or customer service experience
  • Ability to read, write, and communicate effectively in English
  • Basic math and computer proficiency

Additional Information

This job description is not a contract of employment. Duties and responsibilities may change at any time to meet business needs, with reasonable accommodations provided as required.

 

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